Activate Your Old Navy Credit Card
If you received your new Old Navy credit card and you’re ready to activate the account, then you can take care of that process online.
You can go through the primary Old Navy website to begin this process. There is a large, blue box on the upper right that says, “Manage your account.” The first option it gives you is to activate your card.
Click on the “Log In” button. This action will take you to the Synchrony Credit website, where you can log in to your account or register for a new one. If your activation is for a first-time account, then click on the Register button on the bottom left.
You will need to supply your credit card number and billing ZIP code to continue. Then follow the additional prompts given to complete the activation of your card.
If you get stuck at any time during the activation process, there is a customer service chat box you can access from any of the registration screens.
How to Activate an Old Navy Credit Card by Phone
If you prefer to activate your Old Navy Visa® card over the phone, then you can do so by calling 1 (877) 371-9673. You will need to provide your account number and the three-digit security code on the back of the card to complete the activation process.
Some websites, including Old Navy’s, report that you can dial 1 (866) 450-5289 to activate your new credit card. This number is for a GAP Visa card instead. Both brands operate through the same company and lender, but it represents two different retail outlets.
You cannot call the GAP automated hotline to activate your Old Navy credit card.
If you are having trouble with the online processes or cannot get through the automated hotlines, then you can reach Synchrony Bank through their chat function for additional help. You also have the option to contact their customer service department by phone at 1 (866) 226-5638.
If you prefer to manage this need through your mobile device, iOS users have the option to manage their Old Navy credit card with an app.
Technical support is also available should you encounter an issue with the activation process. You can dial 1 (855) 662-2693 to resolve any needs in this area so that you can start to use your credit card right away.